Refund Policy

Effective Date: 01/01/2024

At Vlotube, we strive to provide the best possible experience for our users. If you are not completely satisfied with your purchase or experience on our platform, please review our refund policy to understand your rights and options.

1. General Refund Policy

a. Subscription Services

  • Monthly Subscriptions: Monthly subscription fees are non-refundable once the subscription period has started. You may cancel your subscription at any time, and you will not be charged for the following month.
  • Annual Subscriptions: If you cancel an annual subscription within 14 days of purchase, you are eligible for a full refund. After 14 days, annual subscription fees are non-refundable, but you can cancel to avoid being charged for the next renewal period.

b. One-Time Purchases

  • Content Purchases: If you purchase individual content (such as premium videos or pay-per-view events) and experience technical issues that prevent you from accessing the content, please contact our support team within 48 hours for assistance. Refunds for one-time purchases will be considered on a case-by-case basis.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Support: Email our support team at refunds@vlotube.com with your order details, including your account information, the purchase date, and the reason for the refund request.
  2. Review Process: Our support team will review your request and may ask for additional information to process your refund.
  3. Refund Approval: If your refund request is approved, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.

3. Exceptions to the Refund Policy

  • Promotional Offers: Purchases made during promotional offers or discounts are non-refundable.
  • Gift Cards: Gift card purchases are non-refundable and cannot be exchanged for cash.
  • Policy Abuse: Vlotube reserves the right to refuse refund requests if we determine that a user is abusing our refund policy.

4. Chargebacks

Initiating a chargeback through your bank or credit card company without first contacting Vlotube for a resolution may result in the suspension of your account. If you have any issues with your purchase, we encourage you to contact our support team directly.

5. Changes to This Refund Policy

Vlotube reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on the Vlotube website. Your continued use of the Service after changes are posted constitutes your acceptance of the modified Refund Policy.

6. Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact us at:

Email: refunds@vlotube.com

Thank you for using Vlotube. We value your satisfaction and are here to help you with any concerns you may have.